I would say that Mundo was the most helpful and accommodating agent ever. He went the extra mile by listening to the customer's requests/concerns and find ways to make it happen. He offered different options and tailored it accordingly that made it a very pleasant experience.I appreciate his expertise and his being able to converse in my native language. Keep up the good work!
Dear Frederick, thank you for taking the time to share your positive experience! We're thrilled to hear that Mundo went above and beyond to assist you. Providing helpful and accommodating service is our commitment, and it's heartening to know that Mundo's efforts made your experience very pleasant.