Fred F.

It's ironic that on the heels of writting a very negative review of a very deceptive online automotive headlight bulb retailer, Headlight "Experts," I find myself writing a very positive review of an other headlight bulb retailer, F150LEDS.COM.

Back in June 2020 I purchased a new Ford F150. I guess I had been spoiled by the HID's I had in the Hummer I sold because I hated the yellowish, weak light the stock Halogens were producing. After finding and viewing several videos from F150LEDS.com, I decided to give them a try, and the bulbs were/are excellent. Their claim that these bulbs are designed specifically for the F150 would be hard to contradict given their perfect fit and excellent beam pattern, right out of the box. Mine did not require any adjustment whatsoever, and they really light up the night, without blinding oncoming traffic.

Along with the headlights I also ordered a set of fog lights, which, like the headlights, fit perfectly with the correct beam pattern. Fast forward to last week, 9/7/22, that's when I noticed my drivers side fog light was no longer working. The next day I removed the bulb and its harness, installed the stock bulb, and it worked just fine, so obviously the problem lay in the bulb or it's harness and not with my truck.

Upon checking their website I was dissapointed to discover there was only a one year warranty on the bulbs and it had been over two years since I installed them. If my truck had tens of thousands of miles on it with a lot of night driving, I probably would have just ordered a replacement and be done with it. But my truck only has 6470 miles on it right now, and I would bet 80% of that is daytime driving. Good LEDs, which these are, are not cheap, and should last many thousands of hours. So, even though my warranty had expired, it was obvious there had to be a defect, either in the bulb or its harness. At the same time I was having, shall we say, a less then pleasant experience with that other LED retailer over, strangely enough, fog lights, for a different car that didn't come close to fitting, so I wasn't too hopeful of getting anywhere here. But I sent them an email anyway and pled my case. To my great surprise, within a few hours, they responded back informing me they would take care of it for me, and they wasted no time in doing so. I received the new bulb yesterday, 9/12/22. I fully expected to be asked to return the old bulb, and would have been glad to do it, but when I mentioned sending it back to them they told me it was not necessary.

When a company treats you poorly it's very easy to remember to write a review, and it's important to do so. However it's equally, if not more important to remember to write the good reviews also, and help good companies stay in business.

Thank you for your excellent customer service, F150LEDS.com.

Trust the reviews of this company on this site and stay away from these low life's. These guys are nothing but POS's. I have a 300ZX that I wanted to replace the fog lights on. I was hoping to find an LED replacement and these morons claimed to have a direct fit replacement. But what I saw on their website made me a bit skeptical, the bulb they showed seemed to big. So with nothing in their picture to scale them against and no dimensions listed, I emailed them first and asked them directly if they knew for a fact these would fit. I received a two word response, "Yes, guaranteed." So based on that I ordered them, along with a set of high beams, they were "on sale." Well sure enough, what they guaranteed to fit didn't even come close, as you can see in the pictures below. So I sent another email with a picture showing exactly what the problem was and requested a return authorization and a prepaid return shipping label. Their response was, I was welcome to return the bulbs but they do not pay for return shipping. So, I pointed out they guaranteed these bulbs fit, I have proven they don't fit, so they, not me, are responsible for the return shipping costs. Their response? "These do fit. If you wish to return, you can do so with the RMA in our previous email. We do not provide return labels."

I'll spare you the back and forth but that's when I went ballistic on them, sending them another email with pictures showing the measurements and how there is no way these bulbs fit. That's also when I informed them, now, I will also be returning the high beam bulbs also, as I want nothing to do with them.
You see, somehow they think their refusal to admit being wrong means they don't have to pay the return shipping. To get my money back asap I went ahead and shipped both the fog lights and the high beams together. And now that I have received my refund, minus 20% "restocking fee" on the high beams, I'm filling a complaint with PayPal about the return label issue. Save yourself a lot of frustration, DO NOT deal with these scammers trying to pass themselves off as "Experts."