Fred Z.

I purchased rod holders and bases to fit the new boat I purchased At Bass Pro Shops. The bases fit the new boat. The rod holders do not fit the bases that came in the same order at the same time. The person that packaged the order did not reach out to me at the phone number or email that I provided to see if the order was correct.
Now Bass Pro wants me to pay for return shipping, and to insure the package. I would either have to trust Bass Pro to let me know if they actually got the return or also pay for a return signature. The Bass Pro rep stated that it was not possible to exchange an online order, I could only get a refund if I jump through the hoops. I was also told she had no way of knowing what rod holders would fit the base.

I purchased side window deflectors for my new truck from Weathertech. The instructions were vague. The included drawings for installation were very generic. The included clips for the in channel deflectors did not fit my truck window. I contacted WeatherTech support but they did not reply. The air deflectors seem to be of good quality and they fit the window well, the clips to hold them in are worthless as is
I can either grind the end of the clips to make them fit or I can get some tape and add it to the deflectors to be sure the deflectors do not come out. I will look for tape. I would have given a higher review if only the support team at WeatherTech would have answered my help request.