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Freedom W.

Contributor Level

Total Points
82

1 Review by Freedom

  • Frames Direct

8/31/21
Verified purchase

Buyer Beware - Sold used, damaged sunglasses as new.
I strongly urge anyone reading this to think twice before purchasing any glasses from this company. Twice I bought non-prescription glasses without issue, other than the excessive delays. They pretty much say anything you order is on backorder. However, when I purchased my third pair ($300 Persol sunglasses), the glasses I received were visibly used. There were filthy fingerprints all over them, a loose bridge, old hardware. It looked like they had been cobbled together with parts that were laying around or something I would have purchased off Ebay for $50. They did not offer a refund or the option to replace them with actual new sunglasses, which is what I ordered. This company pulled a bait and switch and then stopped responding to my messages, leaving me out $300 and with old, used sunglasses. They are the absolute worst and I would give them zero stars if I could. Buyer beware!

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