Frustrated C.

We are over a year trying to resolve a billing problem on AT&T's end that caused them to overcharge us for an Internet line that wasn't even in use while note routing our autopay to the line that was in use. The departments cannot connect with each other (e.g billing can't see service, service can't speak with sales, etc), so NO ONE ever has any idea what's going on. We've had three reps in this year who changed departments (shocking), leaving us to start from ground zero each time. We are in over 60 HOURS trying to resolve this issue. We've been told countless times someone will contact us and they never have. The sales team will pursue you to the ends of the earth, and once you're in, you'll never hear from the company again.

In my professional career, I've never dealt with a more inept, unprofessional, and outright failure of a company.