F S.

I ordered a kit including pattern instructions which due to a technical problem on the Lion Brand's website was not possible to download. I contacted them 6 times via email and they never got back to me. The main reason why I purchased that kit was because it was supposed to come with a pattern to follow which then I never received and due to the shipping costs it would not have been convenient to return. Like other people, I also wrote a negative review on this issue on their website which was never published. I will never buying from them again and I'm not recommending anyone to buying from them. So unprofessional and disappointing service.