Gabriela J.

We used this service when we were looking for a new pet sitter for our animals.
The messages kept coming in and we interviewed a bunch of people through the phone since we were in the process of moving.
Once we moved and got established, we set up a "meeting" interview. So the person could meet our dogs and our cat, in person and us as well.
Everything seemed good and we scheduled when we would need their service.
The time came and it went well for 2 days. Then I got a text message saying they got in a car accident. They said they would still continue to go, but at different times then we had arranged.
I felt bad for the person so I was like, ok as long as the animals are taken care of that works. And I asked if she wanted me to try to hire someone else while I was in another country (smh) but I would if that was the case. She insisted she was good and would keep doing it.
We noticed the times when she came from when she came again to check on them were huge gaps. But we were having someone else come take care of them soon so we didn't mind that much and understood that she might be going to therapy and such.
We needed to travel again in a couple of days and I asked her again if she wanted me to hire someone else, she said she was feeling better and was going to do the job. We even let her use one of our cars since she didn't have a car to come here.
Again, two days go by and then I get a text message saying she was in another car accident. (Really?)
We honestly did not know what to do, she wouldn't come check on them, when she did, she would come once a day and then super late the next day.
Once we got back home there was poop everywhere. Our animals got sick and it was terrible.
When I contacted her and said that this was unacceptable she was super nasty with her response.
Like I said, do not use this service. Before you have to leave everything seems smooth and that you can trust the person, and days after they let you down.
We did not know what to do because we were traveling for our wedding and honeymoon and we had already pre-scheduled this service.
Very disappointed and please do not use it, we do not want other animals to go through this.