gabriella f.

My online order was never delivered. They never reached out. When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered. I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service, trying to get money for orders that have never been delivered. I am shocked.