Gail R.

I registered my dog in 2015 and accessed the site via a confirmation email, Using the assigned Registration ID, no documentation could be located.

The quality of the two canvases I purchased was poor. Many attempts over many days to contact BestCanvas via telephone was absolutely fruitless. I sent emails that went unanswered and finally I filed complaints with PayPal and AMEX. They responded to PayPal and I received many emails but the following was the most interesting:

Thank you for your message.
Since you are not happy with the prints, we would like to offer you a refund in respect to the return policy.
However, to avoid further shipping costs for you and for us, and also to stay environmental friendly, there is no need to send the package back to us.
Instead, we kindly ask you to take a sharp object and to make a cut in the middle of the canvas.
So that we can validate the refund, please take a picture of the destroyed canvas and send it to us, as an email attachment.
Kind regards
Kathryn Davis
The Bestcanvas Team

I followed their instructions and sent them the evidence; they let me know that a refund had been issued. OF COURSE, IT HAD NOT! I worked with PayPal (who initially requested that I return the items - the slashed canvasses had been disposed of) and they finally refunded my money.

I consider the practices of this company to be questionable at best. You can draw your own conclusions regarding the worst...