Galina K.

Paid Pasha Hawaii $2772 to ship my car from TX to Maui. Not only was the shipping delayed by 3 weeks (with them telling me they didnt know what happened or where my car was at one point or another), but when I came to retrieve my car in Maui, it could not be started due to a broken timing belt (several inches of teeth were shredded). Also the gear shifter was manipulated with. It was stuck and was forced resulting in damage. I was told it was my responsibility to get a tow truck and take my car to the repair shop. Cost me a great deal in repairs and headache. Pasha shifted the blame on my car and denied all responsibility saying their contract excludes ALL mechanical and internal damages! My car was in perfect working order when I dropped it off. I received poor customer service when contacting Pasha for any updates and claims. Pasha abuses their power over their customers as this is a monopoly business. They are very unethical in how they run their business and could care less about your property. BEWARE!
Next time I will take my business to Matson.