Gary C.

I have been a Verio customer for over 20 years. Service started good, although it became increasingly difficult to actually talk to someone if a problem came up, Today, my quarterly price went from $41.99 to $126.39. Over 3 times the cost. I eventually got through on chat, and it was explained that this was a routine price increase. What, three times the cost is a standard increase? I asked 4 times to be transferred to a supervisor, to no avail. Their idea of satisfying the customer was to refund about $30.00, which was still over twice what I had been paying. They acted like they were doing me a favor. After I hung up, I immediately found a new host and am in the process of changing hosting companies.