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I expected that my reservation was for a hotel. AFTER making the reservation I found that the reservation was for a B&B and the pictures and information was false on the Bookings.com site. The room was not available because "there was a problem with the booking" as stated by the B&B. I had to find another hotel but was charged 2 night by the B&B anyway. Bookings.com refused to help in any way. This is a very dishonest website.
Gary G.'s review of Booking.com earned a Very Helpful vote
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I purchased a 7 day stay at L'baurge in Lake Charles the week of 4/14/24. I was told that this...
Car hire company cancelled the booking due to an authorisation issue, then booking.com refused to...
Hello Gary,
Booking.com does allow a variety of properties to advertise on our site, in order to meet the needs of guests with various needs/budgets. To ensure guests have a clear understanding of what the property is advertising, Booking.com also provides guests with the hotels star rating (from an independent source), and previous guest reviews. When a guest is overbooked at a property, Booking.com has procedures in place to assist the guest, and ensure no additional expenses. I would like to look into the problems you had, can you provide me with your booking number? You can post it here, or email me at customer.web@booking.com. Please note your post in the email.
Regards,
Kristen
Booking.com Customer Service Team