Gary R.

I've spent quite a bit of money on Rogue equipment over the past six months for my garage gym (still a work in progress, but that's okay). In fairness, I will say that all of my items came in a timely manner with the exception of one which as of this review, I'm still waiting on. I opted to receive in stock notifications for items that were out of stock. The thing with Rogue is that their products sell relatively quickly so once you receive an in stock notification, be prepared to make a purchase. With that in mind, On Nov. 2,2020, I purchased the Monster Utility Bench 2.0 along with the Thompson Fat Pad. According to Rogue, these items ship within 14-30 days. The RSS (Rogue Shipping System) only showed that the order was received and processed- that's it.

After 31 days, I decided to reach out to Rogue in an effort to see if there was an update regarding my order. They told me that the bench was still in production and that my order would ship complete once the Thompson Fat Pad was back in stock. Now I'm like, "Wait a minute..." if an item is out of stock, you will not be able to purchase it, nor add it to your wish list, let alone your cart. How is it that this item was in stock when I purchased it and now out of stock just like that? I went on to point out that the information on their website is misleading and I have a problem with that. We're in the middle of January and I have yet to receive my items nor have I been contacted about the status of my order, and the RSS is only showing my order was processed. This is unacceptable and poor customer service. Look, I get that we are still in the midst of a pandemic and that it has an influence on logistics, transportation, etc. because of this, amongst other variables in place, it is paramount that you communicate clearly with your patrons. It's not enough to have great products when your customer service is marginal at best, and I still have not received my items. Upon reception of my items (providing that I do not opt for a refund) I will not purchase from rogue again. Sorry, not sorry.