I was very disappointed in the lumpy texture - instead of the smooth softness you get from feather & down pillows this feels like a bunch of knotted up balls. It was uncomfortable and the the warranty isn't worth much after the purchaser has to pay for shipping to return it. They charged &9.98 for "Shipping & Handling" but if you want to take advantage of their "60-day Money Back Guaranttee" you have to spend more money to ship it back. This was a ripoff!