Last week…
April 4th
Tuesday phone breaks
Restart your phone
It won't restart
Wednesday
Restart your phone
It won't restart
Thursday
Restart your phone
It won't restart…
Friday
We're replacing your phone
Monday
Didn't receive the new phone. Now we've paid a deposit and sent the old phone, they received it today.
Today
Where's my phone?
I don't know starting weeks 3 without a phone but they want paid for service. Get real