Gavin W.

I have a disability. I contacted them to get assistance as I already had a visa but was interested in a fast track. Unbeknownst to me, and I had asked the company, as a disability person that service is already included for free. I was told by the company they didn't know about that. They were nowhere to be seen when we landed and exited the plane. Both the airline support person and I looked for my name. But there was none. After I contacted the company I was told they would look into it and get back to me. They didn't contact me again. I emailed the company. The following day I received an email with a photo of me in the wheelchair from metres behind saying they were there so I wasn't entitled to a refund. The person who took the photo didn't approach me at all even though I waited at passport control for several minutes.

I originally searched for an external blu ray player for pc. I did this through Google. It led me to this 'fantastic' deal. I should have known better. Anyway, I purchased it. When it turned up, I installed it and stuck in my first disc. It didn't work. I thought it odd that nowhere did it say blu ray player but I thought it must be a bad disc. So, I ended up trying three discs to no avail. So I lodged a dispute and asked the owner for a refund. They said if I returned the item (at my expense), then once they confirmed it had been returned they would refund the money for the item only. So I lodged a dispute with AliExpress themselves. Their first offer was a refund of $0.00. They responded very quickly, same day. This was because I had not established that the product did not do what was described and the seller had 'demonstrated' that thei tem was as described. This is despite their own images clearly showing that it played blu ray discs. So, I did a movie showing that it did not play blu ray movies. I am still waiting on a reply. This site is shonky and misleading. They should not even be allowed to sell items.

We have used booking.com for 4 weeks. We have had 3 terrible experiences with venues which were rated as great (8-8.5/10). The most reent one we rented was an apartment in central Brussels. It was central but the problems started when we checked in. No linen for one of the beds, no linen for washing up or hand towels, o sheets for ne of the beds, the shower drain blocked up and you had to turn the shower off several times during a shower. There was no toilet paper and the host agent could not speak English. We haven't receive a reply from booking.com 12 hours after a complaint was lodged. Previous apartments had mould in the fridges, n the floor and the bathroom didn't work properly either. None of the apartments have what was advertised as being included: e.g. Dishwasher. Terrible service from booking.com, absolutely terrible.

Hi Kelly. Certainly. However my issue is really with booking.com in terms of poor customer service and very much in the way in which complaints are handled. Even more so is the fact that the venues themselves don't seem to be checked for accuracy. We have used booking.com for almost a month now and have spent several thousand euro's. We have had 3 terrible experiences and have had to resolve each one ourselves due to the slow response by your company. The first problem we had was booking number ******* where dirty linen was left in our 'luxury' apartment, used chewing gum was left on the sink, the apartment had not been cleaned and the fridge was covered in mould. We were then upgraded by the hotel to an even worse room-their best room. We then arranged to check out and go to a different place. It took booking.com almost 24 hours to resolve the issue. The second incident was booking number ******* when we booked accommodation in padova. We received a booking confirmation from booking.com and then travelled to a cologne. When we got to the apartment, the host had apparently double booked or had or updated his calendar and as a result, we were left on the street with our luggage and had to find new accommodation. Then we received an email saying that booking.com had had to "re-accommodate" us and how did we find the service. The most recent booking number is *******. We have paid 495 for 3 nights accommodation. We could have stayed in a number of 5 star hotels in the centre of Brussels for less money and had better service.