Gbenga B.

I attendant your branch at Ijebu Ode to inquire about my dormant account and possibly to reopen it for international school fee payment. I greeted a staff on Orange top and the response I got was to join the queue without even listening to was I have to say nor returned my greetings I was rebuked and I register my displeasure, one of the senior staff apologized and asked what she could do to assist, I explained to her and she said I should join the queue, I asked if I need to fill any form and she directed me to pick activate form. I thought within myself, so if I had not asked her if I would need to fill a form or not I would possibly stay on the queue and when it gets to my turn an agent would likely tell me to pick an activation form and fill same as my encounter with the first agent, if I had join the queue without asking questions, I'll probably be referred to different desk or department after wasting time on a wrong queue. After filling of form which have my names written I was still asked to call my name verbally. I have never experienced such treatment with any branches before. GTB, Ijebu Ode branch is like a mom and pop store. I am 100% dissatisfied!