Horrible experience. I received a voucher code off kg deals and I went to the site epacificmall.com and entered the info. I seen my shipping info and all. This was 2 weeks ago. Yesterday they send me an email saying they have no record of my purchase... well my bank statement does epacificmall.com. So now they want me to enter it all again and wait another 2-3 weeks on top of the two I just waited. The site looks kiddish, a joke, a scam I think but I will see what happens. Never using them again and thinking about leaving Kgb deals as well!
Hello Gemi,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Thank You,
John B