Spiros K.

I am filing this as my only way to express my absolute dissatisfaction with Home Choice Warranty quality of service.
I have opened a case on Sat, Apr 30th for water leaking through my kitchen ceiling.
A plumber was scheduled for Mon, Apr 1st. The response from the plumber after a 15min investigation (no ceiling was cut through, just visually inspecting the area) was that this was an AC drain issue, and asked me to open a second case for an AC technician to come.
I was obliged to open a second case, get billed with a second $75 fee and get an AC tech for Tue, Apr 2nd, while the ceiling continued to drip. The conclusion was that it was not an AC drain line fault, but a plumbing issue.
So, I had to request for the second time to get a plumber for Wed, Apr 3rd. A different plumber was assigned this time, who visited our home, found the issue and filed a report for Choice approval for repair.
Choice came back and rejected the coverage claiming that the issue was caused by poor pipe construction, 20 years ago when my home was built.

I consider such statement completely false and deceiving as how can you call a connection "bad' after 20 years working flawlessly. On the contrary, I would call this a reliable connection as it worked for 20 years and it is clearly a wear and tear situation. I have called on my own expense $500 an independent licensed plumber who confirmed my statement in written which I have formally communicated to Choice Warranty, asking them to cover my legitimate request. Their response was that they can only accept their own assigned plumber assessment and no other plumber.

Following this I decided to cancel my contract as Choice was not ashamed to offer me a free month compensation ($55) for the $500 I had to pay out of pocket to get the pipe fixed.

So, not only I got almost a week lost while my home damage was getting worse day after day, not only I was forced to pay 2 fees because of wrong assessment, but also eventually I got my claim rejected based on a no-justified irrational excuse. My learning is never again Home Choice Warranty as there is no way that you can ever get your claim for house issues as they will always consult their own contractors and conclude poor quality or poor maintenance.