I placed an order on July 14,2020 and just received todayAugust 10,2020. After waiting almost 3 weeks I sent a text message to find out why I didn't receive a tracking number. Someone responded almost 8 hours later to let me know that my order was processed and on the way and finally sent me a shipping number. I was a little bit skeptical after that because I check the reviews and did not see anything good. But I do have my banner for my birthday and it looks pretty good. I am pleased.