The "manager" is the owner, is the salesman, is the janitor. Same guy Vince Crain. He is a crooked buisinessman who promises warranties and good customer service until he gets your money. Then it's lies, excuses, and buck passing. He even tried to tell me the manufacturer was out of buisiness so he could avoid warranty on my item. Until I called them. Then he says it was what he heard. All lies!