My wife went to the Jacksonville office and was told by their sales representative one story on the procedure and when we went for the Pre-opt we were told a total different way it was going to be done, the down time was to be 6-8 weeks. We then decided to cancel the procedure for the following week and asked for our deposit of $2500 back. They refused to give it back saying we signed an agreement stating no refunds would be given back. We have made several phone calls to a call center and haven't received a call back. You can't talk to anyone in charge on a higher level, they make sure of that! LDB