I think most people get upset at the length of time it takes to get the mask. And, even I will admit their communication is not very customer friendly. However, i now own several masks from several of the top companies. The two I got from Realflesh are the best. Movement and fit is amazing. I am using one in a show called "Film Noir Theater" it plays on Roku on INC TV, TEN TV, Blue Mermaid TV. Here are a couple of promos. Also, keep in mind these shots are screen caps not staged shots. So, that gives you an idea of how good it looks. People like the character and it is mainly because the mask gives him realism. As I said, if you expect the mask in a month you will be disappointed. But, these are true works of art so allow time. You will be happy with the result. The mask I used for "Film Noir" is the Neighbor. I am getting ready to buy the Mobster for a new character. We are in production now on "Frankenstories" using the Realflesh Creature.