I've been buying with them for a number of years. Now my account is gone. Customer service just says sorry, they can't find any account on me and I have to create a new one. Customer service rep said they spoke to a "supervisor" and said they said "you need to create an account because you haven't in the past that's why we don't see you in the system. Completely incorrect. I've always logged into my account and reordered off my history. Terrible customer service and supervisor. Lost a customer.