George F.

Ordered chains for dually truck, front and rear. Order receipt #1-one rear chain received. Called, emailed, explained problem in detail. I was assured the remaining chains would be sent. Order receipt #2-the second rear chain received. Called, emailed, explained. Not sure how many times this has to happen before order fulfillment. Waiting for #3. Unless they receive a call and complaint they will not catch their mistake. This mandates checking every order immediately upon receipt. The support people were friendly. Shipping personnel need to be re-educated for basic math skills. They have lost me as a customer. I want to know that when I get an email stating that my order has been fulfilled that it actually has. 1 star for shipping, 4 stars for support (they did get it wrong again despite explanation and photos) 5 stars for Marti if I actually get my order in only one more delivery.