George S.

I placed an order for 1 item that was over $1000, paid $10 extra for "fast handling" or whatever they called it. I called about 36 hrs later to check on it and was told it takes at least 24-48 hours for the order to show in the system and to call back the next day, this was after waiting 15 minutes for a rep. And then 15 minutes initially while the rep checked on the order. I called the next day, again waiting almost 15 minutes for a rep then another 15 minutes while the rep checked. It had not shipped and no reason was given I asked why I had paid for the "fast handling'? The question was ignored, the rep then told me bluntly it "would probably ship by the end of the day" and hung up. I kept watching the order status on line and it never changed, it remained unshipped. I called again with the same wait times and lack of information and after talking to the rep she advised that they were not direct employees, not in the same location as Marine Screens and that info was hard to get from them. After 5 days of not shipping and getting absolutely no additional info except that the item was in stock, I contacted my credit card company and disputed the order while at the same time advising the rep to cancel the order and to send me a confirmation that the order was to be cancelled. She promised to send the cancellation. It never arrived. I was very concerned they were a scam. Finally, 3 days after cancelling the order and 9 days after placing it, I received an e mail that the order had been cancelled. The following day I rec'd a credit back to my card.
The company never did respond to any of my inquiries which I also placed by e mail. They will never get an order form me or any of my friends.