GERALD C.

On January 21,2024 I placed an order on Costco.com. Order was paid for and
Shipped via INSTANT CART. I noticed Instant Cart charged the wrong tax rate (8%),
Which is not the tax rate where the order was received (2.9%). When I called their
Instant Cart Customer Service THEY refused to adjust the tax rate to the correct amount,
They also refused to refund the difference to my credit card. I called Costco.com, and
They said there was nothing they could do. I called my credit card company (Costco
Citi Card), and they said there was nothing they could do. I then called the Colorado
Attorney General's and filed a compaint against Instant Cart for charging an illegal
Tax rate on my order. BUYER BE WARE - DO NOT USE INSTANT CART FOR ANY
ORDER FROM COSTCO.COM.

Carbonite technical support agents are extremely limited in their technical support knowledge. They are only trained on carbonite's proprietary software. From personal experience, don't expect any assistance with regard to importing from any restored files they put back on your computer. THEY DON'T! THEY CAN'T! THEY WON'T PERIOD! Responses for requests for technical support is mostly 'boiler plate' jabber and nothing more. When an technical support agent can't help, they pass you off to another agent who mirrors what the prior agent says. Getting to a supervisor is near impossible. They don't respond to my inquiries. This is only one reason that cabonite gets less than 3 STARS in most online reviews.

Ordered carb, filters, and plug for a Briggs & Stratton engine. I took over a month to get the parts, except the spark plug which is still on back order going on two months. The carb was over priced. The shipping took forever.
Will try another company next time with better prices and faster shipping. I would not order from this company again, unless it was the only option.