Geraldine T.

Mum had a bad experience at VFS Yangon. In mum's case, they didn't take her biometrics on her first appointment because her name in the request form had a discrepancy, so we had to contact immigration and get another form and was asked to re-book another appointment. VFS appointment booking system is designed in a way that it doesn't allow changes nor re-booking so that they can charge you additional fees for not having an appointment. Moreover, the center does not issue any appointment which sounds ridiculous as well. There is no contact number for the Yangon center so my 74 year old mum had to go there. They charged her USD 55, which is twice the amount of service fee of biometric collection fee (USD 28) for not having another appointment where their system did not allow us to re-book. Staff said it is our fault and did not take any responsibility of their crappy booking system at all.