Dear Ladies and Gentlemen. I had ordered a scooter. Which you offered at a price of €243.66. When paying, I noticed that suddenly an amount of €435.95 (!) was being asked for. I immediately canceled the purchase but it was not withdrawn. I then placed another purchase order for the same item. This was received correctly, but the wrong one, which was canceled, is still active. In addition, my coupon was not accepted, although the first order was canceled and the coupon was therefore not redeemed. Yours sincerely, Gerhard Kukaczka. Yours sincerely, Gerhard Kukaczka
Dear Customer,
We are sorry for the inconvenience.
Our system calculates the total amount for you during checkout. So you could see that before payment.
If you find that the submitted amount is different from what you see during checkout, please contact our customer service immediately and provide relevant information for us to check.
If you use a coupon at checkout and submit an order, even though you choose to cancel the order at the end, the coupon is used by default.
More details of the coupon:https://www.banggood.com/help_center/question_category.html?catid=281
In order to cause unnecessary misunderstandings, we hope you can contact us by email at vipservice@banggood.com and provide relevant information. We will further inquire and give you a satisfactory answer.