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Gerhard K.

Contributor Level

Total Points
80

1 Review by Gerhard

  • Banggood

10/6/22
Verified site experience
• Updated review

I am horrified. So far I've only had good experiences with banggood. But now I had accepted an offer of an electric handsaw for 30.15 euros (final price). This was followed by an order preview with a price of 75.38 (!) from which a discount of 45.24 was supposed to be deducted after a deposit of 1.01 and a final payment of 29.14 euros was to be paid. The price then demanded was then suddenly more than 34 euros. I don't know what this confusion is about. I immediately canceled the order and ordered another listing. I hope that such changes in price during the ordering process will not occur again in the future. Otherwise I could buy from a dubious company like wish.

* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Dear Ladies and Gentlemen
3/28/22
Verified site experience
• Previous review

Dear Ladies and Gentlemen. I had ordered a scooter. Which you offered at a price of €243.66. When paying, I noticed that suddenly an amount of €435.95 (!) was being asked for. I immediately canceled the purchase but it was not withdrawn. I then placed another purchase order for the same item. This was received correctly, but the wrong one, which was canceled, is still active. In addition, my coupon was not accepted, although the first order was canceled and the coupon was therefore not redeemed. Yours sincerely, Gerhard Kukaczka. Yours sincerely, Gerhard Kukaczka

* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Customer,

We are sorry for the inconvenience.

Our system calculates the total amount for you during checkout. So you could see that before payment.

If you find that the submitted amount is different from what you see during checkout, please contact our customer service immediately and provide relevant information for us to check.

If you use a coupon at checkout and submit an order, even though you choose to cancel the order at the end, the coupon is used by default.

More details of the coupon:https://www.banggood.com/help_center/question_category.html?catid=281

In order to cause unnecessary misunderstandings, we hope you can contact us by email at vipservice@banggood.com and provide relevant information. We will further inquire and give you a satisfactory answer.

I am satisfiwd, all works perfect
11/11/21
Verified site experience
• Previous review
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

I was satified
8/30/20
Verified site experience
• Previous review
Reason I chose this business:

To by a sensor kit.

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