I have ordered quite a few things mainly LED lamps from DX and usually had proper service. I had a problem towards the end of last year when some of their lamps went faulty and I had quite a rigmarole to have them replaced. I had the same problem and tried to report it in Jan this year2016 and my complaint just went stagnant. I tried to talk to their stupid chat online which takes an age to connect with skivvie who then just signed off saying they were rushing my problem and to check my email the following day, nothing and the day after, nothing, I've seen nothing to want to interact with this part time company with a pretentious customer services again.