Gianluca G.

I recently had an incredibly frustrating experience with Hockerty. My order of a suit made with a Loro Piana garment fell short of expectations from the moment of delivery. The suit arrived in a disappointingly compact and cheap package, misrepresenting the unboxing experience and seemingly mistreating the quality garment within. The suits are manufactured in China and then bulk-shipped to Spain, leading to the compact packaging before being sorted and dispatched to their final destinations.

It was immediately clear that the measurements were far from accurate, requiring several corrections to achieve a fit that should have been right from the start. More disheartening was the noticeable defect in the garment: the lines on the fabric were not aligned at the central seam behind the back and on a shoulder, detracting significantly from the suit's appearance and making it look cheap.

When I reached out for assistance, my concerns were dismissed for months, with Hockerty's "fashion advisor" attributing the misalignment to the suit being handmade. Having been a customer of a similar online tailor service (starting with a S), I've never encountered such glaring defects. My requests for reimbursement were consistently denied, and attempts to have the blazer redelivered were refused.

After months of frustrating communications and outright denial of my claims, even after sending 14 pictures as evidence, I was thankfully reimbursed through AMEX support, having already sent the suit to the insurance company for handling the case. It was only then that Hockerty offered a remake, a gesture that felt insincere and highlighted their reactive approach to customer service.

For anyone considering Hockerty, especially attracted by Loro Piana fabric, I strongly advise looking into alternatives by reading similar experiences on Reddit, but from my personal experience I can tell: a Zara suit would look better than a Loro Piana fabric handled by Hockerty.