Gianna R.

Awful. No car and no compassionAfter travelling from Australia to USA (36 hour trip) I stood in line for an hour for the car I had booked. When I got to the front of the line I was told there were no more cars available and to write my name down on a scrap of paper and that we'd be called in order of our names on the paper. I ended up finding another car (Shout out to Alamo for saving the day... albeit at a cost). When I tried to get a refund I was told I'd turned up late (I was there on time but waiting in line caused me to get to the counter late) and that I'd been told I'd lose my money because I chose to cancel the booked (I was told nothing other than "we have no cars so write your name and number on this piece of paper and we'll call you when a car is ready"). I was travelling with a small child and had a final 2 hour drive after the 36 hours of airport stop overs and flights. I could have forgiven the no car (things happen) but the lies and terrible treatment from customer service were on a whole other level. DO NOT USE CARFLEXI!