Gianna V.

Completely untrustworthy website. The furniture is beautiful, so it appears to be a real find! Instead, it is a giant black hole as far as I've seen. I ordered a salvaged wood table on November 9, and before doing so, was quoted 2 weeks for arrival date via e-mail from their sales department. I expected the table around Nov 23, in time for Thanksgiving. I had no problem getting them to e-mail me back BEFORE I placed the order. However, once I bought the table, they stopped responding. It is now over 7 weeks later, and they will not tell me what is going on. I am still sending multiple e-mails and had left multiple phone messages. FYI - there's no live person to answer phones nor to answer their "live" chat. They answered the live chat only once, and when they found out it was about an order that was already placed, they told me they'd e-mail me later. They did NOT until I left several angry messages a couple days later. At first they do not respond for days, and then at one point... for weeks. Worst of all, they eventually did respond and gave me hope, telling me a date. The most recent date was December 17. Then it didn't arrive on that date, and they didn't even call or e-mail. I had left a total of 6 messages at one point, and after being given the date, I waited home for 2 days expecting the delivery. They didn't e-mail me back. They neither respond to their phone nor have ever once returned a phone call. My husband and I have now e-mailed so many times it's become a joke. They have our credit card info, address business info and personal info on file, so if they are a fraudulent site, we fear we could be faced with identity theft. I wrote an e-mail telling them we'd report them as fraudulent if we did not receive the table, but they denied being a non legitimate site, yet never sent the table. My last e-mails demanded that they atleast explain to us why they never called to say it n't arrive, and when or if it will. During the 7 weeks, I had 2 events for which I needed the table, and because they kept giving me hope and dates, I assumed it was coming. At this point we are completely skeptical and infuriated. Please don't let this happen to you!