Gillian O.

I don't often leave reviews but wanted to let people know I think this business has changed over the past few months. I have sold multiple bags of kids clothes with thredup - I looked back and between last summer and December, I sold them bags with 10-12 items and was paid 35-45 dollars, which seemed like a good return for no work. I had read some recent negative reviews, but assumed others were overvaluing their items (sorry!). So I loaded up all my daughters outgrown summer clothes (so in season and less than a year old). Thred up took all the clothes as they were in perfect shape and from Hanna, mini boden, janie and jack, etc, however, this time they gave me $40 for 32 items. I have noticed you also need to spend $70 instead of $50 to get free shipping and I haven't received any coupons or "happy hour" mobile deals from them in a long time. I suspect they have done some restructuring to maximize profits. I won't be consigning with them again, will make the effort to ebay or donate. Just deleted the app from my phone and took my cash out.

Addendum: I just returned some clothing to them. Apparently I missed that you have to check a box if you want an actual refund on returns instead of thredup credit and free shipping. When I asked them to take the shipping cost out and refund my money, they said they couldn't and I am stuck with the store credit. Ridiculous customer service.