- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.
Products used:
None
Gina hasn’t received any votes.
Gina hasn’t received any thanks yous.
Gina doesn’t have any fans yet.
Gina isn’t following anybody yet.
Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review Gina and I am sorry to hear you needed to return your plates! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.