Glenn J.

I couldn't reset my password and kept getting 'service not available' messages. So, I reached out through the chat function and got a friendly Indian guy. He only had a very narrow script to follow, and after trying the same thing 5 different ways, he redirected me to the online portal to open up a ticket with Tier 2. The only problem was that I needed to have a working login ---which was way I opened the ticket in the first place.

So - I started all over with phone support. Spent another hour on the phone, tried the same 5 things over and over.The FINALLY created an escalation ticket (S-*******) and told me that someone would contact me 'SOON'

A week later, I called back in and the ticket was marked 'fixed' - with no notification to me. However, when I tried to access my account, it still didn't work. So, I ended back in Tier 1 support trying the same 5 things.

ARGH! Switching away ASAP