So much for paying for licence and having help to clear errors I got a guy who sounded Indian and all he was interested in was charging me a further £175 I found it difficult to understand the talk about the computer but he made sure I heard how much money he wanted as he printed it for me.
The whole thing made me very angry as I was initially told it would take just 5 minutes to clear computer but some 40 minutes later I was still being urged to spend lots more money