Real C.

The main issue is the lack of transparency. A reputable company should be upfront about all fees associated with their services. There is a posted fee of 0.5% per transaction that should cover the operational and logistical costs incurred by Goldmoney for those transactions. If for whatever reason they are insufficient, then those rates should consequently be adjusted and Goldmoney should inform their customers well in advance of the new rates and when they will take effect so they can make an informed decision whether or not they want to keep their assets with them. As it stands now, hidden fees are part of the transaction and results in a huge discounted price when redeeming your assets compared to the real market value and there is no other option than to sell to Goldmoney at its own determined price.

I wonder how Goldmoney customers who recently had to settle the redemptions of their holdings at a steep loss compared to fair market value feel about Goldmoney venturing into other businesses such as jewelry and real estate. Below is a statement from CEO Roy Sebag made recently on Dec 23,2023. This statement from Mr. Sebag comes as no surprise. "Because our precious metals businesses have performed so well in recent months, we have been provided with the opportunity..."

Full statement:

"We set out to build Goldmoney Properties into a second diversified income stream for Goldmoney Inc. by deploying the excess capital we had earned over the 2020-2023 period. Our goal was to capitalise on the generational shift in interest rates, and we felt that it was possible for this second income stream to reach $10 million of long-term inflation indexed earnings power per annum. Because our precious metals businesses have performed so well in recent months, we have been provided with the opportunity not only to reach this goal but to exceed it a whole year earlier than expected. Moreover, we have established ourselves as a reputable counterparty in the institutional property markets and have built relationships with the most prestigious asset managers."

The above quoted text is from an article published on their website directed at shareholders and potential investors in the company. Since I cannot link the article here is the title:

Goldmoney Inc. Announces Third Property Acquisition in the UK

Goldmoney customers deserve a fair and transparent experience. Focusing on core business practices, like competitive fees and clear pricing structures, would likely benefit both customers and the company's long-term success. Perhaps if these customer-centric improvements were implemented, the company's share price wouldn't be at an all-time low.