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This shop is worse than fakes. Beyond giving you fake items they print out on thin knit a pattern that is slightly similar to what they actually advertise!
See the video here. Its so bad I cant even find the words I had to show it! ITS THAT BAD!
https://www.youtube.com/watch?v=3hC-p_8Xo0M&t=175s
I got fed up and wrote a review they refused to make it right or remake the order until I took the review off. Just a week later all my accounts online got hacked! I had 2 orders from walmart, my instagram, discord, paypal, plus more even email all hacked!
I had to destroy my bank card and file several false charges with my bank. Never ever doing buisness with anyone from china again. It was either them or it was Ursime another fake clothing site from china that sells fakes.
Tip for consumers:
RUN DONT WALK AWAY FROM URSIME, Lady Star, Rosegal and Where light!!
They lost my glasses in the mail and wouldn't send me a new pair til after the Chinese new years holiday. They don't have enough staff and couldn't reach anyone so I had to wait over a month? Not ok. Then when I got fed up and wrote a review they refused to make it right or remake the order until I took the review off. Just a week later all my accounts online got hacked! I had 2 orders from walmart, my instagram, discord, paypal, plus more even email all hacked!
I had to destroy my bank card and file several false charges with my bank. Never ever doing buisness with anyone from china again. It was either them or it was Ursime another fake clothing site from china that sells fakes.
Tip for consumers:
Never go my order and had to have my bank fight them!!! Pay pal is still fighting with them since dec 2022
Goddessinari T.'s review of ursime.com earned 8 Very Helpful votes
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Hello there,
We apologize for the inconvenience you experienced with our shop. We take customer satisfaction very seriously and are currently investigating the issue you raised. We assure you that we do not sell fake items and always strive to deliver high quality and authentic products.
Regarding the pattern you mentioned, we apologize if it doesn't meet your expectations. We will take your feedback into consideration for future designs.
As for the matter of your hacked accounts, we are deeply sorry for any inconvenience caused. However, we would like to clarify that we do not engage in any illegal activities, including hacking. We would appreciate it if you could provide us with more information about the incident so we can further investigate.
In addition, we want to assure you that we value your opinion and appreciate your review. However, we cannot force you to remove it in exchange for resolving an issue. We always strive to provide the best customer service and we apologize if we did not meet your expectations in this instance.
We hope to earn back your trust and encourage you to reach out to us if you have any further concerns. Our email address is complaint@ursime.com.
Best regards,
Ursime customer complaint team