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I tried Libby when it was first released. Unlike Overdrive I now need WiFi. I find the structure clunky. Reading a book on Overdrive I can see the number of pages in one corner and the number left to go in the chapter in the other. Useful when my wife wants to turn the light off. Not sure why Libby couldn't keep this feature. I contacted support and was told how I could do it, essentially leave the book. As a former IT guy it's rare to see a revamped app that is so much worse than the original. Why? Can't stand that the libraries are all endorsing this. They are like the Apple apologists in the past who could never accept any criticism of Apple. BTW I'm Apple all the way and they listened to consumers, unlike Overdrive.
Ordered a hockey shirt, not the right size, wanted a simple exchange, they say my order # is invalid,
Tip for consumers:
Buy elsewhere, not worth the hassle. Their customer service is non existent.
Gord G.'s review of Libby earned 10 Very Helpful votes
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Hello Gord, Thank you for contacting us about your experience, and we apologize for any inconvenience. We were able to locate the order and need to know how we can assist you with your return. If you will email us at customerfirst@fanatics.com with your order number, we will be happy to look into and solve this as quickly as possible. We look forward to speaking with you soon! Thanks, Tina