What can I say? Dont normally wrtite these - burt after seeing some reviews i thought its only fair i give my experience. Our samsung TV arrived safely and was delivered into our front room - the delivery men simply did what they called "blue screen test" which was to power on and make sure the screen was not damaged in transit which I thought was good. Saves any arguments later! They called me an hour before as I told MST that i would be at work that day so everything went to plan. The second tv did have a crack - spoke to mst via live chat and they told me to send it back with the courier in which i did. They sent me a replacement the following week when the courier was back in our area and they delivered after 5pm as I could not get away from work on that day. Cant fault them at all. Thumbs up from me.