Grace L.

I recently purchased pair of Salvatore Ferragamo Giancini Loafers from LYST. The shoes were much too big so I reached out to the vendor to return them as per the return policy. The Vendor did not recognize the order number provided by LYST so I had to reach out to LYST to process the return. It took several weeks and a lot of back and forth with LYST to finally get return authorization. LYSTS kept sending messages saying the issues was resolved when it had not been (very frustrating). As soon as I received the return authorization and label I packed up the shoes and sent them off right away. Please understand that I had only tried the shoes on 1 time in my home on carpet. The cost to return the shoes was $35 through DHL. Well after more than 2 weeks, I finally received a message from LYST saying they would not accept the shoes because they were not in their original condition. They attached photos of tiny scuffs on the shoes claiming they were the shoes I returned. The TAG was still attached and hanging from the shoes in perfect condition. The photos they sent were definitely NOT photos of the shoes I returned but likely shoes from someone eles because I sent them back in perfect condition. Now they are sending them back to me and charging me $35 to return them a total of $70 loss (ridiculus and unfair). I regret not having taken pictures of the shoes before putting them in the box because I trusted the process. This company lacks integrity and when you are paying hundreds of dollars for a pair of shoes you expect the company to do good business and operate in integrity. Buyers Beware. Don't do it. Go straight to the manufacturer. It's not worth the hassle! I now will have to put these shoes up for sale just to get my money back! SHAME ON LYST!