Granee T.

I ordered a rug pad and rec. It within days. Packaged in a heavy duty box. The pad is a nice felt. It was not returnable so I ordered another because I ordered a different shaped rug. Then I realized I could cut the felt pad I already rec. And wouldn't need the 2nd order. I sent an email to customer service but they had already sent the 2nd rug pad which could not be returned. The next day they sent me an email and said keep the pad when it comes and they will give me a full refund too. Awesome! Will continue to purchase from eSalerugs. Their rugs are beautiful, of good quality, and there are so many to choose from.