As every other review has stated, the wait time to get your order is terrible and the employees are rude. Their FAQ says it takes about a week during non-holiday periods before orders ship out, but that's completely inaccurate, my current order has been in limbo for four weeks. When I emailed to see if there is an update on when it will ship, the reply I got, after several days, was extremely condescending and unprofessional, like it's your fault they've dragged their feet. I've had to deal with Stamping Out Loud for a couple of years because they were the only ones I could find with the finished edges (and even then I have to toss about 25% of the blanks because of mars and scratches), but this order ($500+) will be my last.