Gregg f.

If I could give 0 stars I would. Horrible experience dealing with this company in an attempt to sell them a watch from my collection. At first it seemed like it would be an easy and smooth process and the price was established. The representative then changed the price twice and when I told him I need to think about it, he told me to pound sand. So if you want be treated poorly and look no further and give Bernard Watch a call or shoot them email.

The only positive that came out of this is that I never sent him my watch. I can only imagine him changing the price again and holding me hostage for the return of my watch if I did sell it to him. The term, "bait and switch" comes to mind... I was also able to sell my watch elsewhere for significantly more.

****3/21/23*** Bernard Watch published our personal business correspondence without my permission. They also did not publish the complete email chain where I responded telling them I do not consent and publishing any information would be a violation of my privacy and copyright. If they are looking for full disclosure, why would they have not published my response? This just goes to show the ethics of this company that are a concern to me.

My daughter needed a dress for her School dance. She decided on the Perla, but they only had it in a medium and she is a size small, so we thought we would see if it fit. When I went to check out there was a banner that reads, "30% off with code SAVE30 *excludes select products*". When I put the $118 dress in the cart and clicked the checkout button, it took me to the next screen where it asks you to enter 'gift card or discount code' and press the 'Apply" button. On this page there is also a banner that reads, "USE CODE SAVE30 FOR 30% OFF *SOME EXCLUSIONS APPLY". If you scroll down to the bottom of the page there is no additional information or "* some exclusions" listed. So I checked out using code SAVE30 and the dress was $82.60 and then I was charged $7.99 for shipping. Again, on this page the banner reading, "USE CODE SAVE30 FOR 30% OFF *SOME EXCLUSIONS APPLY" is listed with no additional information or "Exclusions".

Fast forward to receiving the dress. We had hoped a simple alteration would make the dress the perfect fit for our daughter, but the Medium was just too large for her size Small body and the alterations would be too costly. Finally, my wife went to their website to initiate a return and upon putting in the information, she was informed that "Items discounted with a coupon or promotional code are eligible for size exchange or store credit", meaning no refunds. This brings up concern, they don't have my daughters size dress and there was nothing that stated that if I used the SAVE30 code that I would be ineligible for a refund. We tried to find a customer service number or email and they do not offer that to the public that we were able to find. I also tried to search their website and google using the term SAVE30 to see if I could find any terms and none were found.

I really think it is sneaky that they would offer a discount code that prevents anyone from returning any item for anything other than an exchange or store credit. That seems like a very dishonest and calculated attempt to gain and retain business and make their complete website not eligible for refunds.

It is our hope they do the right thing and refund us for the dress. If they do not, we will not be purchasing from them again.