Gregg H.

The packing they send it in is a joke. Ours showed up with multiple puncture holes in the box and the plastic that wrapped the mattress. When i called, i was on the phone with them for over 2 hours, had to send pictures, then more pictures. Then they wanted me to open it up and try it first and to see how bad the punctures in the mattress were... I refused. They tried to tell me I had to do this, I said if I had seen the delivery driver when it was dropped off I would have refused. Now i have to wait for them to receive the mattress for the refund, But first I have to be here for the pickup... It was not a cheap purchase by any streach.The whole process took waaaay to long, (and it is not even over) I would never recommend anyone purchase one of these.