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My flight was canceled by the airline, but I can't get hop2 to issue me a refund. I can only connect with "customer care" department that is really just a sales department. They insist I need to talk to the "schedule changes" department, but I've sat on hold for over an hour multiple times and can't get through to a human in that department. I also emailed them 7 days ago but haven't received a response. The next step is contacting my credit card company to dispute the charge...
Tip for consumers:
Don't use hop2. If anything goes wrong, like your flight being canceled, you won't be able to get a refund from them.
Products used:
Flight booking
G B.'s review of Hop2 earned 2 Very Helpful votes
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