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Greg W.

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1 Review by Greg

Brooks Brothers

  • Brooks Brothers

“Horrible customer service”
1/3/23
Verified purchase

I tried to exchange two Christmas gifts, called, and had a horrible experience. So instead requested a full refund. I have shopped at BB since the 1970s, and sorry to see the business go downhill. The rep was rude, plus I couldn't understand her, and she yelled on the phone. Just to make things worse, they told me via email to send it back via Fed Ex, but the label they sent is for USPS. WOW how bad can it get.

Shipping
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