G S.

I started listing our property on HomeAway, got halfway, then intended to finish it in a few days. I never clicked "Submit Application" or any button indicating that I had completed the application. Nevertheless, HomeAway started a flurry of contradictory emails and activities, concluding with my application's rejection -- with an implication that I have some shady background that they can't tell me about, and ending with "No more information will be provided."

I have asked HomeAway and VacantionRentPayment for explanations as to why the application was declined but I get no response from either one. I know that the law requires that a person turned down for a credit application is owed an explanation.

The irony is that they suggest I have the shady background, but THEY are breaking the law!

First, they sent me a very suspicious email saying my listing has expired (looks like a scam with the word used FREE so often -- see attached). The next day they sent me a "Welcome to HomeAway" greeting (guess they forgot I had expired the day before). Then I received a phone call asking me to call VacationRent. When I called them no one knew why, and they transferred me back to HomeAway and no one there knew why I was supposed to call either, and it was considered a courtesy call for some reason. Then, I received the rejection letter (see attached) saying that something is wrong with my background but they aren't telling me what it is. I have insisted upon knowing the reason for my rejection, but alas, I have heard nothing yet.

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Text from "Expiration" email:

YOUR HOMEAWAY LISTING HAS EXPIRED!

Hello____!

Please contact me to reactivate your listing at the best price – *******796

I am writing to you to let you know that your listing has unfortunately expired and is not showing up in our search results! I would love to help you to start getting your calendar booked up again as well as help you to improve your listing score, your traveler's experience and increase your inquiries too!

FREE ways that I will work with you to position yourself to meet your goals:

A guide on how optimize your listing to maximize your bookings
Ways in which to improve your listing score
Sample rental contracts and other agreements
Share data specific to your property's location
Act as your direct point of contact
Ongoing analysis of your location and projected return on investment

If you are eager to find ways to book up more of your calendar or have any questions in regards to renewing your listing, please call me directly on *******796.

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Text from"Rejection" email: Dear___,

Thank you for your recent enquiry for online payments through HomeAway or VRBO. Unfortunately we are unable to approve your request at this time.

It is our practice to ensure that customers meet certain eligibility requirements and are in compliance with our company policies

Some of the factors we consider when making a decision includes the following: past Bankruptcies, any criminal history, civil litigation, liens, evictions, inability to confirm data provided, conflicting data, or any the combination of these factors. At this time, no more information will be provided

I started listing our property on HomeAway, got halfway, then intended to finish it in a few days. I never clicked "Submit Application" or any button indicating that I had completed the application. Nevertheless, HomeAway started a flurry of contradictory emails and activities, concluding with my application's rejection -- with an implication that I have some shady background that they can't tell me about, and ending with "No more information will be provided."

I have asked HomeAway and VacantionRentPayment for explanations as to why the application was declined but I get no response from either one. I know that the law requires that a person turned down for a credit application is owed an explanation.

The irony is that they suggest I have the shady background, but THEY are breaking the law!

First, they sent me a very suspicious email saying my listing has expired (looks like a scam with the word used FREE so often -- see attached). The next day they sent me a "Welcome to HomeAway" greeting (guess they forgot I had expired the day before). Then I received a phone call asking me to call VacationRent. When I called them no one knew why, and they transferred me back to HomeAway and no one there knew why I was supposed to call either, and it was considered a courtesy call for some reason. Then, I received the rejection letter (see attached) saying that something is wrong with my background but they aren't telling me what it is. I have insisted upon knowing the reason for my rejection, but alas, I have heard nothing yet.

-------
Text from "Expiration" email:

YOUR HOMEAWAY LISTING HAS EXPIRED!

Hello____!

Please contact me to reactivate your listing at the best price – *******796

I am writing to you to let you know that your listing has unfortunately expired and is not showing up in our search results! I would love to help you to start getting your calendar booked up again as well as help you to improve your listing score, your traveler's experience and increase your inquiries too!

FREE ways that I will work with you to position yourself to meet your goals:

A guide on how optimize your listing to maximize your bookings
Ways in which to improve your listing score
Sample rental contracts and other agreements
Share data specific to your property's location
Act as your direct point of contact
Ongoing analysis of your location and projected return on investment

If you are eager to find ways to book up more of your calendar or have any questions in regards to renewing your listing, please call me directly on *******796.

-------
Text from"Rejection" email: Dear___,

Thank you for your recent enquiry for online payments through HomeAway or VRBO. Unfortunately we are unable to approve your request at this time.

It is our practice to ensure that customers meet certain eligibility requirements and are in compliance with our company policies

Some of the factors we consider when making a decision includes the following: past Bankruptcies, any criminal history, civil litigation, liens, evictions, inability to confirm data provided, conflicting data, or any the combination of these factors. At this time, no more information will be provided