Steve S.

DO NOT USE THESE GUYS. They're illegitimate, unprofessional and treat their customers like crap. This is a good example of what happens when a trashy HVAC technician incapable of working for someone else goes into business for themselves and thinks they can make it because of the COVID environment. My upstairs air conditioning stopped working around June 15 and I submitted a claim to my home warranty company. They contacted NWA cooling and heating and sent one of their technicians out for a diagnosis. Their technician found an unrepairable leak in the evaporator coil and submitted that as the diagnosis. The outside compressor was 32 years old and my warranty covers SEAR matching and compatibility upgrades for the current freon type. I called and spoke with Tom who argued with me for 10 minutes about recommending to home warranty to replace the compressor althouh it was the right thing to do for compatability. He finally did and the home warranty company agreed to replace it. So now 2-3 more weeks go by and I'm waiting on the parts to arrive from the home warranty supplier and for NWA to pick them up. The home warranty company calls and says the parts have been ordered since July 8 and wants to know if I've heard from NWA. I called NWA and they advised the parts weren't available yet but were on the way. I mentioned to Tom Calhoun, the owner, that there was $1800 in uncovered charges the home warranty company claimed I would owe at the time of installation and I just wanted to verify the charges to make sure they're correct. He said to call him on Monday and we could discuss. I tried calling that Monday and left a message for Tom to call me, to which he didn't respond. I called again Tuesday 7/18 and started getting very disrespectful text messages from Will Calhoun, threatening to cancel my work order and saying they will call me when they get ready. I responded that I wanted them to call me and let me know what was going on. Tom then accused me of calling repeatedly (dozens of times) at every number I could find, which is a complete lie. I've only called a few times and only one number. I tried to call Tom to see what was going on, he picked up the phone and yelled at me not to contact them and hung up. I've been without upstairs air for a month.